Stop waiting on hold with prescriber offices. Send clinically precise clarification faxes instantly - with automatic follow-up if they don't respond.
Every pharmacist knows the drill. A prescription comes in with an issue. You pick up the phone.
Three steps. Thirty seconds. Done.
Choose from 8 pre-built clinical issue templates. Each one is formatted with the exact clinical language prescribers expect.
Fill in patient name, DOB, Rx number, drug info, and a brief description of the specific concern. Takes under 30 seconds.
A properly formatted clinical PDF is generated and faxed to the prescriber. Auto follow-up goes out at 4 hours if no response.
Every template uses clinically appropriate language reviewed for accuracy. The prescriber knows exactly what's being asked.
Prescribed dose appears incorrect, outside normal range, or conflicts with patient parameters.
Maintenance medication received with zero refills authorized. Patient needs ongoing therapy.
Insurance requires PA before the prescription can be dispensed. Prescriber needs to act.
Clinically significant drug-drug or drug-disease interaction detected during processing.
Dispense As Written code needs clarification for brand vs. generic substitution decision.
Quantity prescribed does not match the directions or days supply calculation.
Insurance or specialty medication requires ICD-10 diagnosis code for coverage.
Patient requesting early refill of controlled or maintenance medication - requires authorization.
Encrypted fax transmission. No PHI stored in logs. Full audit trail for every action.
Built for tablets and phones at the pharmacy counter. Works on any device.
If no response in 4 hours, a second notice fax goes out automatically. You don't have to remember.
See all pending, sent, and resolved clarifications at a glance. Never lose track of an open issue.
Save your frequent prescribers with their fax numbers. One click to select them.
Each template uses language prescribers recognize. No more awkward informal notes.
One plan. Flat rate. Unlimited clarifications.
Cancel anytime. No contracts.
Yes. Patient health information is transmitted only via encrypted fax - the same channel already approved for healthcare use. FaxBackRx never stores PHI in server logs. All data at rest is encrypted. We maintain a full audit trail of every action. A Business Associate Agreement (BAA) is available for enterprise accounts.
Typically under 30 seconds from the time you select the issue type to when the fax is transmitted. The SRFax API queues the fax immediately and it reaches the prescriber's fax machine within minutes.
If a prescriber hasn't responded within 4 hours of your initial fax, FaxBackRx automatically generates and sends a "Second Notice" follow-up fax. You'll see the follow-up status in your dashboard. You can also trigger a manual follow-up at any time.
Yes. FaxBackRx is designed specifically for use on tablets and smartphones at the pharmacy counter. The interface is optimized for touch and works on iOS, Android, and any modern browser.
FaxBackRx uses SRFax, a healthcare-grade encrypted fax service. Your outgoing faxes appear from your pharmacy's dedicated fax number. Prescribers fax responses directly to your pharmacy fax.
Yes. No contracts, no cancellation fees. Cancel from your account settings at any time. If you cancel, you'll retain access until the end of your current billing period.